Need more help? Feel free to send us a chat!

Need more help? Click here to get in touch with our customer service team. 

Monday - Friday, 9AM - 7PM EST

If you don't hear back from us in 48 business hours, please check your spam or junk mail folder!

<- BACK TO SHOPPING

RETURNS

<-- BACK TO SHOPPING

Clove

<div data-block="true" data-editor="ebdk5" data-offset-key="ck951-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="ck951-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="ck951-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Inter; font-size: 14px;">We appreciate your interest in partnering with Clove!</span></span></div></div><div data-block="true" data-editor="ebdk5" data-offset-key="dcdpt-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="dcdpt-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="dcdpt-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Inter; font-size: 14px;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="ebdk5" data-offset-key="66qcs-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="66qcs-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="66qcs-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Inter; font-size: 14px;">Use this&#xA0;</span></span><span style="font-family: Inter; font-size: 14px;"><a href="https://joe413267.typeform.com/to/UA3kb6yO?typeform-source=6ewsn39sr2k.typeform.com" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important;" target="_blank"><span data-offset-key="66qcs-1-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: bold;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">link</span></span></a></span><span data-offset-key="66qcs-2-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: bold;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Inter; font-size: 14px;">,</span></span><span data-offset-key="66qcs-2-1" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Inter; font-size: 14px;">&#xA0;or:&#xA0;</span></span><a href="https://joe413267.typeform.com/to/UA3kb6yO?typeform-source=6ewsn39sr2k.typeform.com" id="isPasted">https://joe413267.typeform.com/to/UA3kb6yO?typeform-source=6ewsn39sr2k.typeform.com</a><span data-offset-key="66qcs-4-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Inter; font-size: 14px;">, to access our intake form and provide us with your information. A member of our team will review your application within a few business days.</span></span></div></div><div data-block="true" data-editor="ebdk5" data-offset-key="5m53h-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="5m53h-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="5m53h-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Inter; font-size: 14px;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="ebdk5" data-offset-key="eedrp-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="eedrp-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="eedrp-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: bold;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Inter; font-size: 14px;">Please note:&#xA0;</span></span></div></div><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><ul style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin: 16px 0px; padding: 0px;"><li data-block="true" data-editor="ebdk5" data-offset-key="dol9-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; direction: ltr; list-style-type: disc; position: relative; margin-left: 1.5em; counter-reset: ol0 0; font-family: Inter; font-size: 14px;"><div data-offset-key="dol9-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="dol9-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">All fields must be completed to be considered.</span></span></div></li><li data-block="true" data-editor="ebdk5" data-offset-key="apria-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; direction: ltr; list-style-type: disc; position: relative; margin-left: 1.5em; font-family: Inter; font-size: 14px;"><div data-offset-key="apria-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="apria-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">The submission of this inquiry does not guarantee your status as an Authorized Dealer.</span></span></div></li><li data-block="true" data-editor="ebdk5" data-offset-key="f536q-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; direction: ltr; list-style-type: disc; position: relative; margin-left: 1.5em; font-family: Inter; font-size: 14px;"><div data-offset-key="f536q-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="f536q-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">All applications will be forwarded to our wholesale team, and they will be in touch if interested in learning more.</span></span></div></li></ul></div>

We appreciate your interest in partnering with Clove!Use this link, or: https://joe413267.typeform.com/to/UA3kb6yO?typeform-source=6ewsn39sr2k.typeform.com, to access our intake form and provide us with your information. A member of our team will rev

I am a retailer. Do you sell wholesale?

Other

How do all of the Clove shoe specifications compare?

What is SuperCush™?

What are Clove shoes made of?

Are Clove shoes considered slip resistant?

What are Clove socks made of?

What is the Clove Featherlite™ Underscrub made of?

What are Cloveys™ made of?

How often does Clove release new shoe colors?

I’m not a nurse or a healthcare worker. Would Clove shoes be a good option for me?

Where can I buy Clove products?

Does Clove sell replacement insoles?

Product

How do Clove shoes fit?

How do Clove socks fit?

How do the Clove Featherlite™ Underscrubs fit?

Fit Guide

Where does Clove ship?

What are your processing / shipment timelines?

How much does shipping cost?

How can I check my order status?

Can I cancel or change my order?

Can I edit my shipping address after checkout?

My tracking link says “Label Created.” What does this mean?

My tracking link shows delivered, but I can't locate It. What do I do?

Fulfillment and Shipping

What is Clove's return and exchange policy?

What is the Clove Guarantee?

How do I return my Clove order?

How do I exchange my Clove order?

How and when will I receive my refund?

How do I find my order number?

Do I need to return free items?

What is "Final Sale"?

I purchased Clove products at a retail store - how do I process a return or exhange?

I purchased my shoes from a third-party reseller! Can I send them to Clove for a refund or exchange?

I was given a Clove gift card! Can I exchange it for a cash refund?

How do returns and refunds work for discounted orders?

I returned a different company's product to Clove.

Does Clove re-sell returned shoes?

Returns and Exchanges

What is Clove #WithLove Rewards?

How do I join? Who is Eligible?

What are the program tiers? Does my loyalty tier status expire?

How do I earn points?

How do I redeem my points?

What happens if I return an order where points were redeemed? Do I lose the points?

Do points expire?

Where can I see my points, rewards, and tier information?

Will my past purchases count towards my rewards?

Can I stack my points with discount codes or sales?

How does your referral program work? Are my referrals from your previous program still valid?

Is there a limit to the number of referrals that I can make?

Can I list my referral link on coupon-sharing sites like Honey or RetailMeNot?

#Withlove Loyalty Rewards

How do I clean my Clove shoes?

How do I clean my Clove Featherlite™ Underscrub?

How do I clean my Clove compression socks?

Care Instructions

Do you offer financing options for Clove sneakers?

How do taxes and duties work as an international customer?

I forgot to apply my discount code to my order. Can you honor it?

I found a discount code but it is expired. Can you honor it?

Do you offer group orders?

I got an email from insights@goclove.com! What does this mean?

What does the bar above the ‘c’ in Clove represent?

What does ‘you support them, we support you’ mean on the shoes?

Any other questions?

I am a retailer. Do you sell wholesale?Updated 2 years ago