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Clove

Free shipping on all sneakers and the Clove fit guarantee. If you aren't happy with the fit of your shoes, send an email to support@goclove.com and our customer experience team will work closely with you to find the perfect Clove fit.

FAQ – Clove

How do all of the Clove shoe models compare?

What is the SuperCush™ comfort system?

What are Clove shoes made of?

What are Clove socks made of?

What is the Clove Featherlite™ Underscrub made of?

What are Cloveys™ made of?

How often does Clove release new shoe colors?

I’m not a nurse or a healthcare worker. Would Clove shoes be a good option for me?

Where can I buy Clove products?

Does Clove sell replacement insoles?

Product

How do Clove shoes fit?

How do Clove socks fit?

How do the Clove Featherlite™ Underscrubs fit?

Fit Guide

Where does Clove ship?

How long will it take to receive my order?

How much does shipping cost?

How can I check my order status?

Can I cancel or change my order?

Can I edit my shipping address after checkout?

My tracking link says “Label Created.” What does this mean?

My tracking link shows delivered, but I can't locate It. What do I do?

Fulfillment and Shipping

What is Clove's return and exchange policy?

What is the Clove Guarantee?

How do I return my Clove order?

How do I exchange my Clove order?

How and when will I receive my refund?

How do I find my order number?

What is "Final Sale"?

I purchased my shoes from a third-party reseller! Can I send them to Clove for a refund or exchange?

Do I need to return free items?

I was given a Clove gift card! Can I exchange it for a cash refund?

How do returns and refunds work for discounted orders?

Returns and Exchanges

How do I clean my Clove shoes?

How do I clean my Clove Featherlite™ Underscrub?

How do I clean my Clove compression socks?

Care Instructions

Do you offer financing options for Clove sneakers?

How do taxes and duties work as an international customer?

I forgot to apply my discount code to my order. Can you honor it?

I found a discount code but it is expired. Can you honor it?

Do you offer group orders?

I got an email from insights@goclove.com! What does this mean?

What does the bar above the ‘c’ in Clove represent?

What does ‘you support them, we support you’ mean on the shoes?

I am a retailer. Do you sell wholesale?

Any other questions?

Other