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Returns and Exchanges

If things don't work out the first time

What is Clove's return and exchange policy?

Standard Return Policy:. US Customers. Items may be returned or exchanged within 30 days of delivery. International Customers. International orders (Canada + UK) may be returned for a refund within 30 days of delivery. We do not accept exchanges on i

What is the Clove Guarantee?

Being a healthcare professional is stressful enough - the last thing you need to worry about is your shoes. That’s why we have our Clove Guarantee.* Try our products out for a shift! If they don’t work for you, we are happy to honor a return of your

How do I return my Clove order?

All Customers:. You can process a return request directly in our Returns Center ( Once your return has been received, your refund will be processed. Canadian Customers:. How to get your Duties & GST/PST refunded. As a

How do I exchange my Clove order?

U.S. Customers:. You can process an exchange request directly in our Returns Center ( International Customers:. We do not accept exchanges on international orders. However, you may return eligible items and complete

How and when will I receive my refund?

Once the return is scanned into our system, your refund will be processed. Please allow 7-10 business days for your refund to be processed by your financial institution. Reimbursement of funds will be allocated back to the original form of payment us

How do I find my order number?

Your order number can be found in the subject line of your order confirmation email! If you have any issues locating your order number, our team is happy to assist at [email protected].

Do I need to return free items?

You can always keep your badge reels and pens!. Exchanges. When you're processing an exchange, you only need to return the item(s) you're exchanging! Any free gifts will not be resent with your new order, so make sure you don't include them in your r

What is "Final Sale"?

Final Sale means that the product cannot be returned, exchanged, or refunded for cash value or store credit. We are unable to cancel final sale orders once they have been placed. Items sold on "Final Sale" will be marked in the following locations:

I purchased my shoes from a third-party reseller! Can I send them to Clove for a refund or exchange?

Unfortunately, we are unable to honor returns for refunds or exchanges for orders purchased on resale, as we cannot verify their authenticity or legitimacy. We cannot accept returns or offer any assistance for orders obtained or distributed in such a

I was given a Clove gift card! Can I exchange it for a cash refund?

Once purchased or received, all Clove store credit is final sale. Our gift cards can be used for any purchase on our website, but cannot be exchanged for cash.

How do returns and refunds work for discounted orders?

If you paid full price for your items, if you received a discount on only a specific item, or if you got a discount as part of a sitewide sale, you will receive a refund for the price that you paid for the item, minus any applicable return shipping f

I returned a different company's product to Clove.

Unfortunately, due to the high volume of incoming and outgoing shipments, our warehouse team is unable to repackage and resend incorrectly returned items. When non-Clove products are identified by our returns team, they are immediately discarded, as