Clove logo
Clove logo

All articles

Returns and Exchanges

8 articles

If things don't work out the first time


What is Clove's return and exchange policy?

U.S. Customers:. Items may be returned or exchanged within 30 days of delivery. We partner with Happy Returns to make your shoe returns and exchanges easy! If you need to return or exchange any socks or accessory items, please email us at [email protected]

What is the Clove Guarantee?

Being a healthcare professional is stressful enough - the last thing you need to worry about is your shoes. That’s why we have our Clove Guarantee.* Try our products out for a shift! If they don’t work for you, we are happy to honor a return of your

How do I return my Clove order?

US Customers:. For shoes, you can process a return request directly in our Returns Center ( Once your return has been received, your refund will be processed!. For apparel and accessories, please email our support t

How do I exchange my Clove order?

U.S. Customers:. You can process an exchange request directly in our Returns Center. Your new order will be shipped as soon as your original item is returned. International Customers:. We do not accept exchanges on international (Canada + UK) orders.

How and when will I receive my refund?

Once the return is scanned into our system, your refund will be processed. Please allow 7-10 business days for your refund to be processed by your financial institution. Reimbursement of funds will be allocated back to the original form of payment us

How do I find my order number?

Your order number can be found in the subject line of your order confirmation email! If you have any issues locating your order number, our team is happy to assist at [email protected]

What is "Final Sale"?

Final Sale means that the product cannot be returned, exchanged, or refunded for cash value or store credit. We are unable to cancel final sale orders once they have been placed. Items sold on "Final Sale" will be marked in the following locations:

I purchased my shoes from a third-party reseller! Can I send them to Clove for a refund or exchange?

Unfortunately, we are unable to honor returns for refunds or exchanges for orders purchased on resale, as we cannot verify their authenticity or legitimacy. We cannot accept returns or offer any assistance for orders obtained or distributed in such a