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Returns and Exchanges

6 articles

If things don't work out the first time


What is Clove's return and exchange policy?

All Customers: Holiday Return Policy. We're happy to announce that we're extending our standard return policy for the holiday season! For orders placed between November 1st, 2022 to December 14th, 2022, you may return your items through January 15th,

How do I exchange my Clove order?

U.S. Customers:. You can process an exchange request directly in our Returns Center. Your new order will be shipped as soon as your original item is returned. Canadian Customers:. We do not accept exchanges on Canadian orders. However, you may return

How do I return my Clove order?

US Customers:. For shoes, you can process a return request directly in our Returns Center. Once your return has been received, your refund will be processed!. For apparel and accessories, please email our support team at [email protected] and we’ll

How and when will I receive my refund?

Once the return is scanned into our system, your refund will be processed. Please allow 7-10 business days for your refund to be processed by your financial institution. Reimbursement of funds will be allocated back to the original form of payment us

How do I find my order number?

Your order number can be found in the subject line of your order confirmation email! If you have any issues locating your order number, our team is happy to assist at [email protected]

What is Clove's Fit Guarantee?

Being a healthcare professional is stressful enough - the last thing you need to worry about is making sure your shoes fit. That’s why Clove has a Fit Guarantee. If you aren’t happy with the fit of your Clove shoes, email us at [email protected] an