Do I need to return free items?Updated 2 months ago

You can always keep your badge reels and pens!

Exchanges

When you're processing an exchange, you only need to return the item(s) you're exchanging! Any free gifts will not be resent with your new order, so make sure you don't include them in your return.

Refunds

Many of our "Gift with Purchase" promotions are only valid with the purchase of shoes. If you choose to return your shoes but do not return your free gifts, the promotion may be voided, and the cost of the item may be deducted from your total refund amount (with the exception of badge reels and pens). This will display in your refund summary prior to submitting your return request.