Clove logo
Clove logo

All articles

What is Clove's return and exchange policy?Updated 5 months ago

Standard Return Policy:

US Customers

Items may be returned or exchanged within 30 days of delivery.

  • Exchanges are free of charge! 
  • We assess a $10USD return shipping fee for all returns, which is deducted from your refund. Please see the table below for additional details.
  • Please be aware that any shipping costs associated with your original order are non-refundable, regardless of whether you are returning or exchanging your items. 

International Customers

International orders (Canada + UK) may be returned for a refund within 30 days of delivery. We do not accept exchanges on international orders. However, you may return eligible items and complete a new purchase. 

For returns, we assess a return shipping fee (listed in the table below), which is deducted from your refund. Please be aware that any shipping costs associated with your original order are non-refundable, even if you are returning your items.

Depending on your location and order details, taxes and duties may not be refundable. See the sections below for more information. 


International Duties + Tax refunds

Canada

  • Duties and taxes are not automatically refunded upon the return of your items

  • As a Canadian customer, you are eligible to reclaim the Canadian import duties and sales tax (GST/PST) for your return through Canada's Casual Refund Program.

  • See the article “How do I return my Clove Order?” for more instructions

UK

  • Orders valued below £135 (including the cost of shipping): VAT refunds are processed automatically upon successful order return

  • Orders valued above £135 (including the cost of shipping): VAT is nonrefundable

  • See the article “How do I return my Clove Order?” for more instructions



Return Shipping Fees:

Country

Fee

US

$10 USD

Canada

$10 USD

UK

£10 GBP


PLEASE NOTE: Any orders listed as Final Sale are non-returnable, non-exchangeable, and non-refundable. High-value orders may be subject to an increased return shipping fee. 
Was this article helpful?
Yes
No