What is Clove's return and exchange policy?Updated 5 months ago

Standard Return Policy:

US Customers

Items may be returned or exchanged within 30 days of delivery.

• Exchanges are free of charge! 
  
• We assess a $10USD return shipping fee for all returns, which is deducted from your refund. Please see the table below for additional details.
  
• Please be aware that any shipping costs associated with your original order are non-refundable, regardless of whether you are returning or exchanging your items. 

Clove is not responsible for mis-delivered returns and can not refund for returns that are not received at our warehouse.

International Customers

International (non-United States) orders may be returned for a refund within 30 days of delivery. We do not accept exchanges on international orders. However, you may return eligible items and complete a new purchase. 

For returns, we assess a return shipping fee (listed in the table below), which is deducted from your refund. Please be aware that any shipping costs associated with your original order are non-refundable, even if you are returning your items.

Depending on your location and order details, taxes and duties may not be refundable. See the sections below for more information. 

Clove is not responsible for mis-delivered returns and can not refund for returns that are not received at our warehouse.

International Duties + Tax refunds

Canada

• Duties and taxes are not automatically refunded upon the return of your items

• As a Canadian customer, you are eligible to reclaim the Canadian import duties and sales tax (GST/PST) for your return through Canada's Casual Refund Program.

• See the article “How do I return my Clove Order?” for more instructions

UK

• Orders valued below £135 (including the cost of shipping): VAT refunds are processed automatically upon successful order return

• Orders valued above £135 (including the cost of shipping): VAT is nonrefundable

• See the article “How do I return my Clove Order?” for more instructions

Return Shipping Fees:

Any potential fraud or abuse of this return and exchange policy, including excessive or unreasonable returns, may result in the rejection of future transactions or returns, at Clove's sole discretion. 

Clove is not responsible for mis-delivered returns and can not refund for returns that are not received at our warehouse.