What is Clove's return and exchange policy?Updated 2 months ago
Standard Return Policy:
US Customers
Items may be returned or exchanged within 30 days of delivery.
- Exchanges are free of charge!
- We assess a $10USD return shipping fee for all returns, which is deducted from your refund. Please see the table below for additional details.
- Please be aware that any shipping costs associated with your original order are non-refundable, regardless of whether you are returning or exchanging your items.
International Customers
International orders (Canada + UK) may be returned for a refund within 30 days of delivery. We do not accept exchanges on international orders. However, you may return eligible items and complete a new purchase.
For returns, we assess a return shipping fee (listed in the table below), which is deducted from your refund. Please be aware that any shipping costs associated with your original order are non-refundable, even if you are returning your items.
Depending on your location and order details, taxes and duties may not be refundable. See the sections below for more information.
International Duties + Tax refunds
Canada
Duties and taxes are not automatically refunded upon the return of your items
As a Canadian customer, you are eligible to reclaim the Canadian import duties and sales tax (GST/PST) for your return through Canada's Casual Refund Program.
See the article “How do I return my Clove Order?” for more instructions
UK
Orders valued below £135 (including the cost of shipping): VAT refunds are processed automatically upon successful order return
Orders valued above £135 (including the cost of shipping): VAT is nonrefundable
See the article “How do I return my Clove Order?” for more instructions
Return Shipping Fees:
PLEASE NOTE: Any orders listed as Final Sale are non-returnable, non-exchangeable, and non-refundable. High-value orders may be subject to an increased return shipping fee.