What is Clove's return and exchange policy?Updated 3 hours ago

U.S. Customers:

Items may be returned or exchanged within 30 days of delivery. We partner with Happy Returns to make your shoe returns and exchanges easy! If you need to return or exchange any socks or accessory items, please email us at [email protected] to start this process. 

Exchanges are free of charge! For returns, we assess a return shipping fee (listed in the table below), which is deducted from your refund. 

Please be aware that any shipping costs associated with your original order are non-refundable, regardless of whether you are returning or exchanging your items. 

International Customers:

International orders (Canada + UK) may be returned for a refund within 30 days of delivery. We do not accept exchanges on international orders. However, you may return eligible items and complete a new purchase. 

For returns, we assess a return shipping fee (listed in the table below), which is deducted from your refund. 

Please be aware that any shipping costs associated with your original order are non-refundable, even if you are returning your items.

Depending on your location and order details, taxes and duties my not be refundable. See the sections below for more information. 

International Duties + Tax refunds

Canada

• Duties and tax are not automatically refunded upon return of your items

• As a Canadian customer, you are eligible to reclaim the Canadian import duties and sales tax (GST/PST) for your return through Canada's Casual Refund Program.

• See the article “How do I return my Clove Order?” for more instructions

UK

• Orders valued below £135 (including the cost of shipping): VAT refunds are processed automatically upon successful order return

• Orders valued above £135 (including the cost of shipping): VAT is nonrefundable

• See the article “How do I return my Clove Order?” for more instructions

Return Shipping Fees:

PLEASE NOTE: Any orders listed as Final Sale are non-returnable, non-exchangeable, and non-refundable. High value orders may be subject to an increased return shipping fee.