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What is Clove's return and exchange policy?Updated 18 days ago

Holiday 2023 Extended Return Policy:

Any orders placed between November 1st and December 14th will be eligible for return until January 15th. 

Any orders placed on or after December 15th will be eligible for return within the standard 30 day return window, until January 15th. 


Standard Return Policy:

US Customers

Items may be returned or exchanged within 30 days of delivery.

  • Exchanges are free of charge! 
  • For orders placed beginning on October 20th, 2023, we are offering free US returns for a limited time only. 

    For returns of orders placed outside of the promotional period, our standard return shipping fee (listed in the table below) will be assessed, which is deducted from your refund. 
  • Please be aware that any shipping costs associated with your original order are non-refundable, regardless of whether you are returning or exchanging your items. 

International Customers

International orders (Canada + UK) may be returned for a refund within 30 days of delivery. We do not accept exchanges on international orders. However, you may return eligible items and complete a new purchase. 

For returns, we assess a return shipping fee (listed in the table below), which is deducted from your refund. Please be aware that any shipping costs associated with your original order are non-refundable, even if you are returning your items.

Depending on your location and order details, taxes and duties may not be refundable. See the sections below for more information. 


International Duties + Tax refunds

Canada

  • Duties and tax are not automatically refunded upon return of your items

  • As a Canadian customer, you are eligible to reclaim the Canadian import duties and sales tax (GST/PST) for your return through Canada's Casual Refund Program.

  • See the article “How do I return my Clove Order?” for more instructions

UK

  • Orders valued below £135 (including the cost of shipping): VAT refunds are processed automatically upon successful order return

  • Orders valued above £135 (including the cost of shipping): VAT is nonrefundable

  • See the article “How do I return my Clove Order?” for more instructions



Return Shipping Fees:

Country

Fee

US

$10 USD

Canada

$10 USD

UK

£10 GBP


PLEASE NOTE: Any orders listed as Final Sale are non-returnable, non-exchangeable, and non-refundable. High-value orders may be subject to an increased return shipping fee. 
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