All collections

Fulfillment and Shipping

7 articles

All of the logistics


What is your order deadline in order to receive my items by 12/25?

Shipping carriers have a lot on their plate during December! We’d recommend getting your holiday orders in as soon as you can.  Order by the deadlines below to receive your items by 12/25:. Canadian Shipping: Order by 11:59pm EST on December 4th. US

Where does Clove ship?

Clove ships within the continental U.S., as well as to Alaska, Hawaii, Puerto Rico, and Canada. We are unable to ship to PO Boxes or APO / FPO addresses.

How long will it take to receive my Clove order?

Once your order is placed, your items will be reserved in our system!. Your order will go through two phases prior to delivery:. Fulfillment timeframes:. If your shoes are in stock, your order will be fulfilled within the timeframe indicated on the p

How much does shipping cost?

U.S. Customers:. Clove offers free standard shipping! The cost of expedited shipping is based on the order shipping address and calculated at checkout. Please be aware that we cannot update or refund your UPS shipping method after checkout. Canadian

How can I check my order status?

When you place your order, you will receive an order confirmation email. If you click on the “View your order” button, you will be redirected to a webpage with tracking information! Once your order ships, you will receive a separate shipping confirma

Can I cancel or change my order?

Our warehouse team works diligently to fulfill orders as quickly as possible! As such, we are unable to honor order changes or cancellations once they have been placed. We have a Fit Guarantee policy, so we are always happy to assist with returns on

Can I edit my shipping address after checkout?

Once an order has been placed, we cannot edit the shipping address. You may be able to make changes to the delivery by creating a free UPS My Choice Account. There, you can choose to have the package rerouted, rescheduled for another delivery date, o