Clove logo
Clove logo

All articles

My tracking link shows delivered, but I can't locate It. What do I do?Updated 15 days ago

This can happen! Don’t worry - we’re here to help! If your tracking link has been marked as delivered, but you can't find it:

  • Do a quick search around the property. Sometimes, the carrier will attempt to hide your package to avoid theft. Check behind bushes, at back doors, and under patio furniture. 
  • Check with your neighbors to see if they received your package
  • Check in with any front offices or mail rooms associated with your residence.
  • Wait 2 days. At times, carriers may mark packages 'delivered' before they're actually dropped off. 

Please get in touch with our team if you have not located your package within 2 business days of the indicated delivery date.


Was this article helpful?
Yes
No