Need more help? Feel free to send us a chat!

Need more help? Click here to get in touch with our customer service team. 

Monday - Friday, 9AM - 7PM EST

If you don't hear back from us in 48 business hours, please check your spam or junk mail folder!

<- BACK TO SHOPPING

RETURNS

<-- BACK TO SHOPPING

Clove

Our customer insights team occasionally reaches out to customers about opportunities&#xA0;such as surveys, focus groups, and more! If you receive an email from &quot;<a href="mailto:insights@goclove.com">insights@goclove.com</a>&quot;, you can trust that it is legitimate.If you have any concerns or questions, please just contact us at <a data-fr-linked="true" href="mailto:support@goclove.com,">support@goclove.com,</a> and we&apos;ll be happy to take a look for you.

Our customer insights team occasionally reaches out to customers about opportunities such as surveys, focus groups, and more! If you receive an email from "insights@goclove.com", you can trust that it is legitimate. If you have any concerns or questi

I got an email from insights@goclove.com! What does this mean?

Other

How do all of the Clove shoe specifications compare?

What is the difference between Forte 1 and Forte 2?

What is SuperCush™?

What are Clove shoes made of?

Are Clove shoes considered slip resistant?

What are Clove socks made of?

What is the Clove Featherlite™ Underscrub made of?

What are Cloveys™ made of?

How often does Clove release new shoe colors?

I’m not a nurse or a healthcare worker. Would Clove shoes be a good option for me?

Where can I buy Clove products?

Does Clove sell replacement insoles?

Clove Contour Comfort Insoles

Product

How do Clove shoes fit?

How do Clove socks fit?

How do the Clove Featherlite™ Underscrubs fit?

Fit Guide

Where does Clove ship?

What are your processing / shipment timelines?

How much does shipping cost?

How can I check my order status?

Can I cancel or change my order?

Can I edit my shipping address after checkout?

My tracking link says “Label Created.” What does this mean?

My tracking link shows delivered, but I can't locate It. What do I do?

Fulfillment and Shipping

What is Clove's return and exchange policy?

What is the Clove Guarantee?

How do I return my Clove order?

How do I exchange my Clove order?

How and when will I receive my refund?

How do I find my order number?

Do I need to return free items?

What is "Final Sale"?

I purchased Clove products at a retail store - how do I process a return or exhange?

I purchased my shoes from a third-party reseller! Can I send them to Clove for a refund or exchange?

I was given a Clove gift card! Can I exchange it for a cash refund?

How do returns and refunds work for discounted orders?

I returned a different company's product to Clove.

Does Clove re-sell returned shoes?

Returns and Exchanges

What is Clove #WithLove Rewards?

How do I join? Who is Eligible?

What are the program tiers? Does my loyalty tier status expire?

How do I earn points?

How do I redeem my points?

What happens if I return an order where points were redeemed? Do I lose the points?

Do points expire?

Where can I see my points, rewards, and tier information?

Will my past purchases count towards my rewards?

Can I stack my points with discount codes or sales?

How does your referral program work? Are my referrals from your previous program still valid?

Is there a limit to the number of referrals that I can make?

Can I list my referral link on coupon-sharing sites like Honey or RetailMeNot?

#Withlove Loyalty Rewards

How do I clean my Clove shoes?

How do I clean my Clove Featherlite™ Underscrub?

How do I clean my Clove compression socks?

Care Instructions

Do you offer financing options for Clove sneakers?

Do you accept HSA or FSA as payment? How does it work?

How do taxes and duties work as an international customer?

I forgot to apply my discount code to my order. Can you honor it?

I found a discount code but it is expired. Can you honor it?

Do you offer group orders?

What does the bar above the ‘c’ in Clove represent?

What does ‘you support them, we support you’ mean on the shoes?

I am a retailer. Do you sell wholesale?

Any other questions?

I got an email from [email protected]! What does this mean?Updated 18 days ago