Need more help? Feel free to send us a chat!

Need more help? Click here to get in touch with our customer service team. 

Monday - Friday, 9AM - 7PM EST

If you don't hear back from us in 48 business hours, please check your spam or junk mail folder!

<- BACK TO SHOPPING

RETURNS

<-- BACK TO SHOPPING

Clove

<p dir="ltr" id="isPasted" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">To view your rewards information, log in to your account and go to the &quot;My Rewards&quot; tab.</span></p>

To view your rewards information, log in to your account and go to the "My Rewards" tab.

Where can I see my points, rewards, and tier information?

#Withlove Loyalty Rewards

How do all of the Clove shoe specifications compare?

What is SuperCush™?

What are Clove shoes made of?

Are Clove shoes considered slip resistant?

What are Clove socks made of?

What is the Clove Featherlite™ Underscrub made of?

What are Cloveys™ made of?

How often does Clove release new shoe colors?

I’m not a nurse or a healthcare worker. Would Clove shoes be a good option for me?

Where can I buy Clove products?

Does Clove sell replacement insoles?

Product

How do Clove shoes fit?

How do Clove socks fit?

How do the Clove Featherlite™ Underscrubs fit?

Fit Guide

Where does Clove ship?

What are your processing / shipment timelines?

How much does shipping cost?

How can I check my order status?

Can I cancel or change my order?

Can I edit my shipping address after checkout?

My tracking link says “Label Created.” What does this mean?

My tracking link shows delivered, but I can't locate It. What do I do?

Fulfillment and Shipping

What is Clove's return and exchange policy?

What is the Clove Guarantee?

How do I return my Clove order?

How do I exchange my Clove order?

How and when will I receive my refund?

How do I find my order number?

Do I need to return free items?

What is "Final Sale"?

I purchased my shoes from a third-party reseller! Can I send them to Clove for a refund or exchange?

I was given a Clove gift card! Can I exchange it for a cash refund?

How do returns and refunds work for discounted orders?

I returned a different company's product to Clove.

Returns and Exchanges

What is Clove #WithLove Rewards?

How do I join? Who is Eligible?

What are the program tiers? Does my loyalty tier status expire?

How do I earn points?

How do I redeem my points?

What happens if I return an order where points were redeemed? Do I lose the points?

Do points expire?

Will my past purchases count towards my rewards?

Can I stack my points with discount codes or sales?

How does your referral program work? Are my referrals from your previous program still valid?

Is there a limit to the number of referrals that I can make?

Can I list my referral link on coupon-sharing sites like Honey or RetailMeNot?

How do I clean my Clove shoes?

How do I clean my Clove Featherlite™ Underscrub?

How do I clean my Clove compression socks?

Care Instructions

Do you offer financing options for Clove sneakers?

How do taxes and duties work as an international customer?

I forgot to apply my discount code to my order. Can you honor it?

I found a discount code but it is expired. Can you honor it?

Do you offer group orders?

I got an email from insights@goclove.com! What does this mean?

What does the bar above the ‘c’ in Clove represent?

What does ‘you support them, we support you’ mean on the shoes?

I am a retailer. Do you sell wholesale?

Any other questions?

Other

Where can I see my points, rewards, and tier information?Updated a month ago